Frequently Asked Questions
1. What is Cactopia?
Cactopia is an online crafts and gift store, launched in 2021, dedicated to unique and captivating decor accessories.
2. Where is Cactopia based?
Cactopia operates from Pune, Maharashtra, serving as the central hub from where we ship all our products worldwide.
3. What products does Cactopia offer?
Cactopia offers a wide range of products, including handicraft, jewelry, home décor, art pieces and accessories.
4. What makes Cactopia unique?
Cactopia is unique because of its collection.
5. Does Cactopia ship internationally?
Yes, Cactopia ships products globally, allowing international customers to enjoy our collection no matter where they are located.
6. What are Cactopia's shipping charges?
Shipping is free on orders above ₹1000. For orders below Rs.1000, additional Rs.79 shall be charged. Detailed shipping information is available on our Shipping Policy page.
7. How long does delivery take?
Delivery times vary by location but typically range from 2-7 days within India and 7-21 days for international shipments.
8. Can I track my Cactopia order?
Yes, once your order is shipped, you will receive a tracking number via email/WhatsApp/SMS that you can use to track your shipment online.
9. What is Cactopia return policy?
Cactopia accepts returns within 24hours of delivery.
10. How can I make a return?
To initiate a return, please contact our customer service team with your order details, and we will guide you through the process.
11. Does Cactopia offer customization?
Yes, we offer customization for bulk orders. Please contact our customer support for more details regarding custom orders.
12. What payment methods does Cactopia accept?
Cactopia accepts multiple payment methods, including credit/debit cards, PayPal, and bank transfers, among others.
13. Is my payment information secure with Cactopia?
Yes, Cactopia uses SSL technology to ensure that all your personal and payment information is kept secure and private.
14. Does Cactopia have a loyalty program?
Yes, Cactopia rewards its repeat customers with points that can be redeemed for discounts on future purchases.
15. How can I contact Cactopia customer support?
You can reach our customer support via email, phone, or live chat. Visit our Contact Us page for more information.
16. Where can I find reviews about Cactopia products?
Customer reviews can be found on individual product pages or visit our Instagram handle.